FAQ and Support
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Otherwise, check our FAQ and Support section below.
Frequently Asked Questions
How big are your soaps?
The soaps have rough measurements of 8x6x2centimeters. They differ slightly in their measurements, however the soaps have a standard weight of 100grams per piece. For every order we also add 3 free soap minis to the shipment. Those free soap minis weigh about 10 grams and have approximate measurements of 6x2x0.2centimenters.
For which body parts can I use your soaps?
Our soaps are mainly for the face, the body and the hands. Due to their gentle cleaning function and green ingredients, they are super skin friendly and the perfect daily choice for your skin care routine. We have some soaps specialized for your facial skin, because they have an extra portion of gentle care ingredients. But in theory, you can use all of our soft and gentle soaps for the face.
What does "all-green" exactly mean?
All-green in this case means, that our soaps have the following eco-friendly characteristics: they are vegan, palmoil free, paraben free, synthetic free, detergent free, (micro)plastic free, contain fairtrade natural fats, are handmade, made in Europe with fair labour, are plastic packaging free. All in all, our soaps are green and eco-friendly on a multidimensional scale in terms of ingredients, sourcing, production, and packaging.
What does "gentle" exactly mean?
Gentle in this case means, that our soaps contain extra portions of natural plant-based butters, milks, and oils such as cocoa butter, shea butter, coconut milk, almond milk, oatmilk, olive oil, avocado oil, rice germ oil, and ricinus oil. In combination with the detergent free, synthetic free, and parabenfree production, these soaps are extra soft, smooth and gentle in their texture.
How long do your soaps last?
The soaps indeed have an expiry date. The expiry date can be found at the backside of the banderole attached to the soap. Usually the soaps have a lifecycle of 1,5 years. So for example, if a soap has been produced in summer 2017, it has an expiry date around December 2018.
How much do the soaps cost?
The soaps are currently listed at a price of 10.00€ per piece. There will be additional charges for taxes and shipment costs. The first orders will also receive three small additional sample/ minis of other soaps.
What are the shipment times of the soaps?
We ship from Amsterdam, the Netherlands and are thus Europe based. Shipment times can range between 5-21 days with locations in the Netherlands and Euope having the least shipping time and locations in the U.S. and Canada, Middle East, Asia and Australia having longer shipping times.
Can I return my soap?
The soaps qualify for a return if they have not been used and the banderole has not been removed. Soaps are a hygienic product and we want to offer our customers utmost quality and hygiene when receiving their soaps.
Please find more FAQs and Answers in the help topics sections below
Help Topics
Soaps and their Usability
Soap Usage Tips
Order Changes and Requests
Shipping and Delivery
Payments and Pricing
Returns
Got more questions?
Send us an email at [email protected]